General Terms and Conditions for SAP Cloud Services and Education Offerings 

Effective Date: 26th of May 2025
Provider: K2 Partnering Solutions Deutschland GmbH
Address: Neue Mainzer Strasse 66 – 68, 60311 Frankfurt am Main, Germany
Contact: [email protected]
Website: www.k2partnering.com

These General Terms and Conditions govern the use, access, and resale of SAP Cloud Services and SAP Education Offerings provided by K2 Partnering Solutions Deutschland GmbH (“K2”) via this website. By purchasing services or subscribing to SAP Cloud Offerings through K2, you (“Customer”) agree to be bound by these terms, including all SAP-specific contractual documents referenced herein.

1. training Service and courses

Training Services will be delivered by SAP or by a third party on SAP’s behalf.

SAP defines a minimum number of attendees per training service. If the minimum number of attendees is not reached by 10 days in advance of the course date, K2 is entitled to cancel or postpone a course at its discretion, with no penalties (financial or otherwise).

For SAP hosted training software Sap will provide Buyer with limited access to its hosted training software, as determined by SAP in its sole discretion, for the duration of any course for which they have been approved, to be used by Buyer for the sole purpose of participating in the course. Access to the SAP hosted training software shall be controlled by SAP.

Training materials issued to Buyer are the confidential information of SAP; Buyer has the right to retain the training materials provided to them after the end of the course, but Buyer may only use the training materials for their personal reference use and have no right to reproduce, modify, distribute, perform, display, or in any other way provide access to the training materials to any other person or entity. Buyer is not granted any license under this Agreement to use, reproduce, modify, distribute, provide access to, perform or display any SAP Software for any purpose, including but not limited to production use, except to the extent limited access to SAP hosted training software is provided by SAP for training purposes during the duration of a course.

2. SPECIFIC CONDITIONS

Cancellations of Buyer registrations for classroom/virtual classroom courses are only acceptable up to 10 days before the course date. Buyer will remain liable for the full course fee if the cancellations occurs after that. K2 will in this case endeavour to offer one replacement course date, however K2 cannot be held liable if such replacement course is either not available, no space is available on such a course, or if Buyer does not attend the course.

All eLearning and Learning Hub subscriptions are non-returnable and non-refundable.

K2 will use the available SAP systems and processes for the registration of attendees and for this purpose will process and disclose a limited amount of personal data of the Buyer to SAP. All Buyers must be registered into SAP’s registration system database prior to attending each training service. K2 will declare and provide the actual number and relevant data (as determined by SAP) of attendees to SAP at least three (3) working days prior to the scheduled date of the Training service.

3. Licence terms

Use rights for the Cloud Services that Reseller sells to Customer will be granted from SAP to Reseller and by Reseller to the Customer. SAP delivers the Cloud Service on behalf of Reseller to the Customer and will grant access to the most current version of the agreed Cloud Services set forth in the Order Form to such degree as SAP makes such Cloud Services locally generally available (“Delivery of Cloud Services”).

4. Support and Maintenance Windows for SAP Education Offerings

Except as set out in the product-specific supplement in exhibit 1 (herein referred to as the “Product Supplement”) SAP will provide support for the SAP Education Offerings as set out in the support description in the support policy current on conclusion of the Order Form, which Consultant can access at https://training.sap.com/shop/content/LH-Product- Support?/nocache.

Except as set out in the Product Supplement, the maintenance windows for SAP SuccessFactors Business Execution Suite apply as set out in the service level agreement for SAP Cloud services current on conclusion of the Order Form, which Consultant can access at http://www.sap.com/corporate-en/about/our-company/policies/cloud/service-level- agreement.html.

5. Data Protection

In order to better complement the offering, the Authorised User will also be added to the K2 Konnect Digital platform. K2 processes any personal data in line with its Global Privacy Notice, which can be found on the K2 website under https://k2partnering.com/data-protection-and-privacy-policy/. When providing the Cloud Service on behalf of Reseller, SAP acts as a data processor. Customer accepts and acknowledges that the conclusion of a data processing agreement (ENDUSER DPA) including its annexes between SAP, Reseller and Customer is a condition precedent to the validity of this Order Form. 

The ENDUSER DPAs can be found under below link in their country specific versions: https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/data-processing- agreement-for-sap-cloud-services-english-v2-2017.pdf

https://www.sap.com/uk/about/trust-center/agreements/on-premise/data-processing- agreements.html?sort=latest_desc&tag=language:english

6. Applicable Contractual Framework: 

The following documents, in their latest version, apply and form an integral part of the agreement:

Document	Description	Link
SAP Cloud Services General Terms and Conditions (GTC)	Governs the use of SAP Cloud Services	View GTC
SAP Learning Hub & Live Access Supplemental Terms	Special conditions for Learning Hub, Certification Hub, Live Access	View
SAP Support Policy	Details support and ticketing for Cloud Services	View
SAP Cloud SLA (Service Level Agreement)	Defines service metrics and uptime guarantees	View
SAP DPA (Data Processing Agreement)	Mandatory data processing provisions and annexes	View DPA

K2 Partnering Solutions Deutschland GmbH
c/o Mindspace Eurotheum
Neue Mainzer Strasse 66 – 68, 60311 Frankfurt a.M., Germany
Email: [email protected]
Website: www.k2partnering.com

Important: By proceeding to purchase or activate any SAP Learning or Cloud Services through this website, you confirm that you have read and agree to the binding terms outlined in the applicable legal documents and referenced policies. These serve as the full contractual agreement between you and K2 Partnering Solutions Deutschland GmbH for such services.