We are seeking a new talent to join the Service Delivery team where you will have the opportunity to collaborate in the project Enlace Technology. The client is PROMIGAS S.A. E.S.P., a company specializing in the energy sector with a focus on natural gas distribution and related services.
Responsibilities: As a Service Management Coordinator, you will be responsible for supporting the implementation and maintenance of IT service management processes, ensuring alignment with service management best practices. Your day-to-day activities will include assisting in incident, problem, and change management activities, as well as enhancing service delivery through reporting and insightful analysis. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Agile Project Management is required. Intermediate proficiency in Service Change Management is suggested.
Develop a clear understanding of service management frameworks and contribute to their effective application within the team.
Collaborate with cross-functional teams to ensure timely resolution of service incidents and problems.
Assist in preparing detailed reports that provide actionable insights to improve service delivery quality.
Engage in continuous learning to enhance skills and support the team's objectives effectively.
Contribute to process improvement initiatives by identifying recurring issues and proposing practical solutions.
• Skills mandatorios:
-Agile Project Management
-Service change management
• Skills deseados (no mandatorios): Habiliadades Blandas, conocimientos en desarrollo de software.
• Nivel de Ingles (Basico/Intermedio/Avanzado?): Basico
• Duración de la Asignación: 1 año
• Posibilidades de extensión o efectivización: Se evualara con respecto al desempeño del colaborador
• Tiene que realizar guardias?: No
• Horario de Trabajo: 8am – 5pm
Related SAP training
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