Technical Product Owner- SAP Service Management
Role Responsibilities
As a Technical Product Owner – Services, you will:
- Provide technical and process expertise and drive solution and process standardization.
- Provide leading practice on design decisions and drive resolution with Product Managers/Owners.
- Confirm process scope and required customizations with Product Managers/Owners.
- Work with Product Managers/Owners to identify and quantify value drivers.
- Work with Solution Architects and provide functional input and expertise to development of the Solution Roadmap and Architecture Runway.
- Participate in and support Scrum teams through sprint planning, execution, documentation, and delivery of user stories.
- Help teams segment, sequence, and prioritize work efforts.
- Drive development and testing of technical solutions.
- Assist in addressing risks and clearing impediments.
- Provide guidance and guardrails to ensure solutions remain aligned with the overall vision.
- Encourage innovation and problem-solving to address user concerns without customizations.
- Help teams identify test scope and verify that end-to-end processes are appropriately covered.
- Drive defect resolution and remove roadblocks.
- Collaborate with Functional and Development teams to ensure delivery of user stories within predefined sprints.
- Work with Change Management on stakeholder engagement activities.
- Help develop and execute comprehensive cutover plans encompassing business and technical activities for end-to-end solutions.
- Participate in Program Ceremonies, including Program Increment Planning and backlog grooming.
Qualifications
Required Skills & Experience
- Bachelor of Science degree, preferably in Computer Science or equivalent.
- Strong knowledge of Service Order Management and Service Projects planning and execution capabilities, industry-leading practices, and technologies, including but not limited to:
- Cost rate and labor hours (estimates/planned and actual)
- Expense management
- Material management
- Work Order management
- Workforce management
- Report management
- Minimum 5 years of experience as a technology/functional consultant in Service Management areas.
- Multi-platform experience and strong knowledge of ServiceMax and SAP Service Order Management capabilities, including dependencies and integrations with Finance, Sales & Distribution, and Supply Chain Management.
- Demonstrated experience playing a leading role in multiple complex ERP implementation projects.
- Salesforce (ServiceMax) and/or SAP S/4HANA hands-on experience enabling capabilities and designing, building, and implementing solutions.
- Demonstrated experience designing and developing solutions leveraging integration and middleware technologies, including SAP PI, SAP PO, SAP CPI, MuleSoft, and similar platforms.
- Strong knowledge and understanding of Software Development Lifecycle (SDLC), Salesforce and SAP implementation methodologies, and project management tools and techniques.
- Understanding of Agile principles and frameworks, including Scrum and/or Kanban practices and theory. SAFe experience is highly desired.
- Strong planning, organization, communication, and negotiation skills.
- Persuasive and able to articulate key considerations for process standardization.
- Ability to manage large work efforts and coordinate distributed teams.
- End-to-end understanding of business processes and solutions.
- Proven experience with large business transformation programs leveraging SAP and Salesforce technologies.
- Excellent skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
- Strong collaboration and prioritization skills.
- Strong analytical and critical thinking skills.