IUT110
Business Processes in SAP for Utilities
Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B"). The most important customer business processes are introduced briefly…
Last Updated: March 2026
Overview
Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B"). The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components…
Course Goals
- Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B").
- The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.
Lessons and Topics
- Overview CR&B application components
- Integration of CR&B with standard SAP ERP system
- Integration of CR&B with standard SAP CRM system
- Execution of the most important business processes: Customer information
- Customer information with IC Web Client
- Master data
- Move-in/out handling
- Device maintenance
- Meter reading
- Billing and invoicing
- Energy data management
- Intercompany data exchange
- Contract accounts receivable and payable
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