C4H320
SAP Commerce Cloud Business User
Course announcements In this course, participants will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course…
Last Updated: July 2026
Overview
Course announcements In this course, participants will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course contains demonstrations by trainers as well as hands-on exercises for…
Course Goals
- This course will prepare you to: Describe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.
Lessons and Topics
- Overview Major Modules
- Business & Administration Tools
- Product Content Management Catalogs & Products
- Backoffice Product Cockpit
- Catalogs, Categories, Products
- Catalog Management
- Product Modeling
- Classification
- Product Variants
- (Exercise) Product Content Management
- Web Content Management CMS Overview
- (Exercise) WCM CMS
- Personalization
- (Exercise) WCM Personalization
- SAP Commerce Cloud, Composable Storefront
- Commerce Search
- (Exercise) Search
- Pricing
- Cart Features & Checkout Types
- Promotions & Coupons
- (Exercise) Promotions
- Order Management Payment
- Basic Order Management Related Features
- Order Management Services Module
- Customer Support Overview
- Customer Management
- Order Cancellations & Returns
- Customer Service Module
- Fraud Detection
- (Exercise) Customer Support
- B2B Commerce Account Management
- Organization Management
- Catalog, Pricing & Stock
- Ordering & Checkout
- PunchOut Support
- (Exercise) B2B Commerce
- Integration General Introduction
- Internal Integration Solutions
- External Integration Solutions
- How to Choose?
- Essential Foundations Architecture
- Security
- Automation (CronJobs)
- Validation Framework
- ImpEx
- Workflows
- (Exercise) Essential Foundations
- Good to Know Licensing & Versioning
- Deployment & Maintenance
- SAP Commerce Cloud
- Industry-Specific Accelerators
- Intelligent Selling Services
- GDPR
- Webography
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